How Digitization, AI, and Knowledge Management Optimize Production and Boost Productivity

In conversations with our customers, one thing becomes clear time and again: preserving valuable knowledge is more important today than ever before. Digitization and the targeted use of AI-driven knowledge management are fundamentally transforming the extrusion industry. Companies that rely on modern software solutions not only safeguard their expertise but also increase production efficiency and strengthen their competitiveness. In this article, you’ll discover the concrete benefits of AI-driven knowledge management and how you can capture and access your knowledge securely for the future. 

Why AI-driven Knowledge Management for the Extrusion Industry? 

With demographic changes and the retirement of experienced employees, valuable know-how is at risk of being lost. But why does this knowledge disappear? Often, long-standing experts leave the company due to age or move to a different employer. Their knowledge is rarely sufficiently documented and often exists as so-called "tacit knowledge", that is, implicit knowledge residing in the minds of experts, not recorded in writing or digitally. Tacit knowledge includes practical experience, process details, problem-solving strategies, and specific techniques that are essential for production and operations. Knowledge management ensures that this critical knowledge is captured digitally, structured, and made accessible to all teams. 

The Benefits of AI-driven Knowledge Management 

AI-driven knowledge management offers companies numerous advantages that go far beyond simply digitizing information. By leveraging artificial intelligence, knowledge and experience are systematically captured, intelligently structured, and made quickly accessible at any time. This reduces search times, minimizes sources of error, and accelerates decision-making processes. In addition, AI enables continuous updates and automatic analysis of data, ensuring that relevant knowledge is always up to date. Employees benefit from personalized recommendations and targeted access to the information they need - regardless of location or department. Overall, AI-driven knowledge management increases efficiency, fosters innovation, and secures the company’s long-term competitiveness. 

How Do I Start Capturing and Digitizing Knowledge in a Structured Way? 

Implementing AI-driven knowledge management is much more than a technical upgrade, it represents a cultural shift within the company. Transparent communication, agile methods, and the active involvement of production teams foster acceptance and motivation for new digital solutions. The most effective way to secure valuable expert knowledge and make it usable in daily operations is through digital capture using proven and reliable software. Modern solutions connect expert knowledge with operational execution, creating measurable value for the extrusion industry. 

What Requirements Must AI-driven Knowledge Management Software Meet? 

• Documentation: The software must enable tacit knowledge to be captured directly from practice and made accessible to all employees. 

  
  

• Process Proximity: Knowledge should be retrievable in direct relation to processes and in the context of specific machines. The software must be able to map the complexity and variety of equipment. 

  
  

• Reliability and Security: Precise results in troubleshooting are essential. The software should ensure high accuracy and correctness of answers to increase efficiency and reduce error rates in daily production. 

  
  

• Collaboration: Seamless exchange of knowledge and feedback between teams is enabled, so everyone benefits from the expertise of specialists. 

  
  

• Self-learning: The AI model should be designed to learn from even small amounts of real-world data and continuously improve. This allows the system to dynamically adapt to new challenges. 

The Experience-based Assistant powered by findIQ combines all these requirements for rapid problem-solving in service and directly on the shop floor. It merges cutting-edge technology with expert knowledge and ensures that critical information is available exactly where it is needed. The result: faster problem-solving, fewer errors, increased team productivity, and consistent process execution across all skill levels. 

But What Sets the Experience-based Assistant Apart from Ordinary AI Chatbots? 

Many companies begin their digital knowledge journey with chatbots like ChatGPT, Claude, or Gemini and build internal knowledge bases. But when it really matters, such as during unexpected machine downtime, the crucial context is often missing. Answers are usually too generic, documents are not always up to date or complete, and the real experts are not available. The Experience-based Assistant goes a step further. It brings state-of-the-art AI and over 40 years of extrusion expertise directly to where it’s needed: to the team, to the machine, right into the action. Instead of endless searches and vague suggestions, it delivers precise, context-specific solutions that truly help. 

Ready to experience knowledge in a new way? Try the Experience-based Assistant, start your product tour, or book a demo with our team. Together, we’ll take your knowledge management to the next level!